Refund and Returns Policy

Effective Date: January 2, 2025

Contact Information:

  • Street Address: 300 S Delaware St, Butler, Missouri, 64730
  • Phone Number: (660) 679-4258
  • Email: info@orisa.site
  • Website: orisa.site

At Orisa, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward Refund and Returns Policy to ensure your peace of mind. Please read this policy carefully to understand your rights and the procedures for returning or exchanging items.

1. Returns Eligibility

To qualify for a return or exchange, your items must meet the following conditions:

  • Condition: Items must be unused, in the same condition as when received, and with all original tags, packaging, and accessories intact.
  • Timeframe: Returns must be requested within 30 days from the date of delivery.
  • Non-Returnable Items: Certain items, such as personalized products or perishable goods, cannot be returned.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@orisa.site to request a return authorization. Include your order number, the items you wish to return, and the reason for the return.
  2. Return Authorization: We will provide you with a return authorization number and instructions on how to return the item.
  3. Shipping the Item: Pack the item securely, ensuring it is in its original condition, and ship it back to the address provided by us. The return shipping costs are the responsibility of the customer unless the return is due to our error.
  4. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange request.

3. Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear on your account, depending on your bank or payment provider.

If you received a gift and wish to return it, the refund will be processed to the original purchaser’s payment method.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, you can request an exchange when you initiate the return process. We will send you the replacement item once we have received and processed the returned item. If the item you want is out of stock, you will be given the option to select a different product or receive a refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with a description and photographs of the damage. We will arrange for a replacement or a full refund, including return shipping costs.

6. Restocking Fees

Some items may be subject to a restocking fee. This will be clearly stated at the time of purchase. Items that are damaged, used, or not returned in their original condition may be subject to a restocking fee.

7. Shipping Charges

Shipping charges are non-refundable, except in cases where the return is due to our error. If your return is due to our mistake, we will reimburse the return shipping costs.

8. International Returns

For international orders, the return shipping costs, customs duties, and taxes are the responsibility of the customer. Please contact us for specific return instructions if you are outside the U.S.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has already been shipped, you will need to follow our return process.

10. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. Please review this policy periodically to stay informed about our practices.

11. Contact Us

For any questions about our Refund and Returns Policy or to initiate a return, please contact us: